Founded in 2009, AceVPN is a US-based provider of VPN services. The team behind the AceVPN app service describes itself as a group of “security and IT experts,” with “security specialists, programmers, and network admins” forming the core of the team.
AceVPN app has servers located in a total of 50+ locations spread over 26+ countries, including the US, UK, Denmark, France, Hong Kong, Singapore, and Japan. AceVPN supports a total of four VPN protocols: OpenVPN, IPSEC IKEv2, PPTP, and L2TP. AceVPN app offers support for nearly all major platforms, including Windows, Mac, Linux, iOS, and Android. Several routers – including DD-WRT and Tomato – are supported as well.
A custom client isn’t available for any of the supported platforms, but detailed setup guides are available for all. On the AceVPN website, there’s no specific mention of limit (if any) on the number of devices from which users can simultaneously access their account. The figure, however, is said to be 2.
AceVPN app: Features
The following outlines the Premium plan’s features:
Access to 20 servers
Unlimited bandwidth, data, and server switching (which every other provider offers, so it’s not really a great feature)
Free SmartDNS (but they offer SmartDNS for free, so again, not a great feature)
No hidden charges or fees, which should be standard
No logs (we’ll discuss that more in the privacy section)
7-day money back guarantee
Next, the Ultimate plan has some truly useful features as follows:
Full access to all 25 countries
“Super secure encryption,” (whatever that’s supposed to mean…are they joking? We’ll discuss it more in the security section)
Access to servers with gigabit connections
P2P and Bit Torrent allowance
Free remote installation (a novel idea, and one feature that I like)
AceVPN app: Pricing
Premium subscribers have access to servers located in more than 20 locations spread over a handful of countries, including the US, UK, and France. On the other hand, those on the service’s Ultimate plan have access to all AceVPN servers.
For what it’s worth, both subscriptions also include AceVPN’s Unblock TV feature. While there aren’t any free trials, AceVPN app does offer a 7-day money back guarantee. They offer 7 days money back guarantee for new customers. $1 processing fee applies for all refunds. However, there are no refunds that are entertained after 7 days.
As for supported payment modes, the AceVPN website lists Bitcoins, PayPal, credit cards, as well as payments through checks as the available options.
AceVPN app: Privacy
Acevpn has a short but clear statement on logging: “We do not spy on our users and we don’t monitor their internet usage.” It doesn’t provide any information on data collected for session logins.
The company has an unusual ‘transparency report’ on “the governmental requests it has received to disclose information about our customers.” This states that the firm has never been served a warrant, or had any searches or seizures, or turned over any SSL keys, installed a backdoor on their network, “terminated a customer or taken down content due to political pressure” or “provided any organisation a feed of our customers’ content transiting our network.”
AceVPN app: Performance
Getting started with Acevpn Premium VPN might take a little longer than you expect. The signup form asks for your physical address and phone number, for instance, and as the company has no native clients of its own, you’re left to use OpenVPN or set up your device manually.
Once online, performance was very acceptable. The latency was up by around 22%, uploads 90% of normal, and download speeds around 80% of the regular rates. Even after switching, the latency and upload speeds were broadly the same, and although downloads dropped to around two-thirds of normal, they were still typically 20Mbps or more.
AceVPN app: Download and Installation step-by-step guide
Openvpn for Android is an open source client based on the open source OpenVPN project. It uses the VPNService API of Android 4.0+ and requires neither jailbreak nor root on your device.
Just follow the steps given below to install AceVPN on your Android device:
Download OpenVPN config files for Android on your computer. Unzip and copy all the files to a folder on your Android device. You may also send the files as an attachment to an email address configured on your device. Save the attachment to your device and remember where you put it.
- Launch OpenVPN app, Tap on import icon.
- Navigate to the folder where you copied OpenVPN configs and tap on the file to import. Give the profile a friendly name.
- Tap on the profile you just imported. Input your Acevpn username and password as listed in your account area when prompted.
- Verify if your IP has changed.
- If yes, you’re all set to go!
The following is a step-by-step guide on how to install OpenVPN Connect on IOS, iPhone, and iPad to connect to VPN. No jailbreak required. Just follow the set of instructions, and you’ll be good to go.
Install OpenVPN Connect from iTunes.
Download OpenVPN config files for iPhone / iPad onto your computer. Unzip and email the files as an attachment to an email address configured on your device.
- Open the email on your IOS device and tap on the attachment. Tap on open attachment icon (box with arrow pointing up).
- Choose Copy to OpenVPN and hit + on the screen to import config to OpenVPN app.
- Input your Acevpn username and password as listed in your account area when prompted and hit Yes to Allow OpenVPN to enable VPN connection.
- Your last step: verify your IP has changed, and if yes, you are all set.
AceVPN app: Customer Service
As you may have guessed, support wasn’t that great either. They did have all the usual support pages like FAQs and troubleshooting guides, which could be a real asset to a user in need. They also have a support forum, but it’s nothing special.
Most people would like to contact the support department and interact with a real human being. But they didn’t have a lot of contact options to do so. There was no live chat feature or telephone number, so support tickets are initiated by either an email or a contact form on their website. It just feels like they have such limited support options that it takes away from the user experience.
AceVPN app: Review
The service specs aren’t too bad – no torrents, but unlimited bandwidth and 20+ servers in three countries (US, UK and France), wide protocol support, Smart DNS proxy to unlock streaming sites – but we quickly spotted something strange.
Talking about the Premium subscription, it turns out that the $3.89 per month only applies if you pay up-front for a three-year subscription, something which isn’t mentioned on the front page. The one-year equivalent was $4.58, and a one-off month was $5.95, 50% more than the misleading headline price.
It’s a similar story with the companion Ultimate VPN plan. This extends the offering with 50+ locations in 25+ countries and allows torrents, but once again, the headline $11.67 (£9.50, AU$16) monthly price only applies for a three-year subscription. One-off months are $15 (£12.25, AU$20.60), and the equivalent for an annual subscription is a relatively expensive $13.75 per month (£11.25, AU$18.85).
AceVPN app Premium isn’t quite such a good deal as the company makes out on the front page of the site, but you’re still paying less than most for a consistently speedy service. Just beware, there’s no torrent support: that needs the much more expensive Ultimate plan.
If you’re looking for good value in your VPN – or indeed a website you can trust – then this could be the point where you decide to head off elsewhere.